Workforce Optimizer

1 week ago

Agra, Uttar Pradesh, India beBeeOptimizer Full time ₹ 6,50,000 - ₹ 8,50,000
Workforce Optimizer

We're seeking a highly skilled Workforce Optimizer to join our team. As a master of schedules and forecasts, you'll ensure resources are perfectly aligned with business demand.

Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts.

Main Responsibilities:
  • Create and maintain staff schedules that align with forecasted workloads.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with Analysts and Managers to ensure alignment between planned schedules and live operations.
Key Qualifications:
  • 2–5 years of experience working in a Planning Analyst or workforce scheduling/forecasting role within a call center environment.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a call center environment.
  • Hands-on experience with workforce management (WFM) tools.
  • Proficiency in data analysis and reporting, including strong skills in Excel or similar tools.
  • Solid understanding of call center operations and performance metrics.
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.

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