
Solutions Engineer Position
5 days ago
Job Title: Cloud Solutions Engineer
Job Description:You will work closely with customers, vendors, and partners on implementation projects to ensure a smooth transition to cloud-based solutions.
In this position, you are responsible for:
- Working with pre-sales teams to scope out cloud operations;
- Collaborating with development teams on new release certifications;
- Identifying and addressing vulnerabilities with the ISO team;
- Guiding teams on 24/7 model customer support in major areas such as operating system administration, technical administration of ERP applications, upgrades, and migrations.
Additional responsibilities include:
- Strong knowledge of ERP applications and troubleshooting skills;
- Experience with Infor OS and integrating with ERP applications;
- Excellent communication skills;
- Collaboration with customers and vendors (onshore and offshore);
- Managing tough situations like P1 calls.
Typically includes:
- Understanding challenges faced by cloud customers while migrating from on-prem to cloud and defining migration strategies/solutions;
- Driving sales to cloud services transition calls;
- Conducting daily SCRUM calls to review cloud migration and upgrade projects status;
- Participating in implementation cadence calls and driving implementations in the right direction;
- Ensuring network, infrastructure, and tools are provisioned as per entitlement;
- Guiding project managers on tasks involved in the migration strategy/solution and helping create project plans;
- Designing and developing disaster recovery solutions and testing during the project phase;
- Troubleshooting issues in different operational projects;
- Identifying implementation phase improvement areas and working with project leads and managers to implement improvements.
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