
Full-Time Customer Service Specialist
2 days ago
Improve Customer Experience with Our Support Team
Multrix is at the forefront of delivering exceptional service and professional support systems, harnessing the latest technology to offer customized solutions tailored to every business's unique needs.
Our comprehensive services include end-to-end business solutions, customer support (chat/email/voice), sales support, back office support, tech support, and retention services, helping businesses streamline operations and improve backend functions with efficiency and care.
Job Description:
This is a full-time, office-based position for a Customer Support Executive in Indore. The role involves managing customer queries, delivering support via chat and email, and ensuring high customer satisfaction levels.
Required Skills and Qualifications:
- Expertise in customer support, customer service, and customer satisfaction.
- Skilled in providing online assistance through chat and email communication.
- Excellent communication abilities with strong interpersonal skills.
- Able to work effectively within a team-oriented environment.
- Strong problem-solving mindset with keen attention to detail.
- Prior experience in a similar customer-facing role is beneficial.
- Working knowledge of Microsoft Excel (basic to intermediate).
- Flexible to work in rotational shifts.
- Comfortable with a 6-day work schedule and rotational weekly offs.
Benefits:
As part of our dedicated support team, you will have opportunities to grow professionally, develop your skills, and take on new challenges in a dynamic environment.
Other Information:
Location: Indore Office
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