
Customer Service Liaison
4 days ago
We are seeking a highly skilled Customer Support Specialist to provide exceptional customer service and support to clients.
Key Responsibilities:
- Review and update construction documents to ensure completeness and accuracy.
- Maintain and update construction budget details while placing inspection orders with field inspectors.
- Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
- Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
- Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
- Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
- Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.
Required Skills and Qualifications:
- Graduate degree from an accredited institution.
- Excellent attention to detail in reviewing documentation and identifying gaps.
- Excellent communication skills to interact with clients, contractors, and inspectors.
- Ability to multitask and meet deadlines in a fast-paced environment.
- Must have experience in US mortgage documents review process.
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