Customer Service Specialist

1 week ago

Alwar, Rajasthan, India beBeeRepresentative Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a detail-oriented professional to serve as the primary point of contact for our customers. As a key representative, you will be responsible for ensuring a positive experience from the initial interaction to resolution.

Key Responsibilities:
  • Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels, resolving issues related to lost packages, damaged products, and incorrect orders.
  • Order Management: Process and manage customer orders on our platform, including handling returns, exchanges, and refunds.
  • Logistics Coordination: Act as the main point of contact for shipping vendors, working with them to track down and resolve delivery issues efficiently.
  • Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
  • Communication: Maintain clear, concise, and empathetic communication with customers at all times.
  • Documentation: Accurately document all customer interactions and resolutions.

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field
  • 1-2 years of experience in ecommerce operations or a related role
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent written and spoken English

About Us:

We specialize in body care products and aim to bring face-grade skincare and plant-based formulations to address specific body concerns.

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