WFM Operations Specialist

Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...

Job DescriptionReady to build the future with AIAt Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global...

Workforce Management ProfessionalWe are seeking an experienced Workforce Management professional to join our team in a Gurugram-based role.Key Responsibilities:Utilize WFM expertise in operations planning, life insurance, or financial services domains.Develop and implement effective workforce strategies to drive business growth.Requirements:3-5 years of...

We are looking for a motivated and detail-oriented individual to join our team as a Workforce Management (WFM) Executive.This entry-level role is ideal for fresh graduates or candidates with 1 year of experience. Good knowledge of Excel required. Required Candidate profileYou will support real-time monitoring, scheduling, and reporting activities to ensure...

Job Title:Planning Scheduling AssociateRole and Responsibilities:Collaborate with various business units, quality and training to schedule necessary training and associate coaching to ensure commitment towards quality.Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on intraday reports on performance and business...

Job Summary:We are seeking a dynamic and target-oriented Assistant Manager Outbound Sales to lead a high-performing telesales team in a fast-paced BPO environment. The ideal candidate will have experience in managing voice-based outbound sales processes, with a strong focus on achieving revenue goals and improving team performance.Key Responsibilities:Manage...

Real-Time Workforce ManagerThe Real-Time Workforce Manager is a critical role within our organization, responsible for overseeing the real-time workforce management function to ensure we meet our service level targets. This individual will have a strong understanding of real-time workforce management principles and be skilled at making on-the-spot decisions...

GlobalLogic is seeking a highly organized and proactive Assistant Manager - Workforce Management WFM to lead and support critical workforce planning functions The ideal candidate will have experience in managing workforce operations a deep understanding of forecasting real-time monitoring and strong client relationship skills This role requires...

Technical Operations Specialist - Ceded ReThis is a technical operations specialist position responsible for processing reinsurance contracts and recoveries in multiple systems.Key Responsibilities:Process reinsurance contracts and recoveries in multiple systems.Develop strong understanding of facultative and treaty proportional contract recoveries...