Technical Sales Support Specialist
4 weeks ago
Greetings from Synergy Resource Solutions.
We are seeking a skilled Technical Sales Support Specialist to join our team.
Our client company is a leading PCB designer, manufacturer, and assembler based in India.
The ideal candidate will have a strong background in electronics and communication, with excellent verbal and written communication skills.
The role involves providing pre-sales technical assistance, services, and products education.
Responsibilities include working on sales support services, providing technical and commercial backup, and supporting marketing activities.
The successful candidate will be responsible for generating and processing new sales leads, inquiries, and purchase orders.
They will also be responsible for answering emails, phone calls, and chats from customers, and dealing with queries as they arise.
The ideal candidate will have a strong attention to detail, and be able to report problems as necessary.
They will also be responsible for dealing with customer complaints and resolving issues as necessary.
The role requires the ability to persuade customers that a product or service best satisfies their needs in terms of quality, price, and delivery.
The successful candidate will also be responsible for providing hands-on support of customer care initiatives, such as automated provisioning, online billing, order tracking, and detailed account management.
They will also be responsible for soliciting cross-selling and up-selling opportunities within the customer care experience.
If interested, please share your updated resume with details of your present salary, expectations, and notice period.
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