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IT Support Specialist
4 weeks ago
This is a remote position that requires a dynamic and motivated IT Support Specialist to become an integral part of our global IT team.
Responsibilities:- Collaborate with regional IT teams to deliver exceptional IT support and ensure a seamless user experience.
- Respond to and resolve IT support requests from employees via in-person interactions, phone calls, and email.
- Utilize tools such as Windows Autopilot to streamline the IT onboarding process for new employees.
- Diagnose and troubleshoot computer system issues by gathering and analyzing relevant data.
- Adjust configurations, settings, and permissions to resolve technical problems.
- Install new software, hardware, and perform updates as needed to maintain system performance.
- Log and track all service requests, ensuring tickets are regularly updated and resolved promptly.
- Oversee the asset lifecycle, including procurement for new hires, warranty claim management, and equipment replacement as necessary.
- Continuously review and enhance IT service delivery, identifying opportunities for improved efficiency and effectiveness.
- Assist in the development and implementation of policies, processes, and governance to support daily IT operations.
- Extensive experience with M365 technologies, including administration, troubleshooting, and end-user support.
- Proven hands-on experience in diagnosing and resolving general PC issues in a desktop support environment.
- Strong practical experience with Intune is required.
- Practical experience with Kandji is highly preferred.
- Comprehensive knowledge and support experience with Windows 10/11 and macOS operating systems.
- Familiarity with cloud services such as Google Workspace and AWS.
- Proficient in troubleshooting mobile devices, including Android and iOS platforms.
- Exceptional attention to detail and excellent documentation skills.
- Strong customer service abilities, both in-person and over the phone.
- Positive, solution-oriented attitude when addressing technical challenges and engaging with others.
- Experience using Jira for ticket management and problem resolution.
- Ability to plan for hardware and software obsolescence, growth, and the integration of new technologies.
Work Location: Remote
5 days of working