Debt Management Strategy Lead
4 weeks ago
Role/ Job Title: Debt Management Strategy Lead
Function/ Department: Collections
Job Purpose:
The Debt Management function has become increasingly data-driven, with enhanced data capture and analytics-led strategies on sophisticated systems. The recent technological advancements and presence of Fintech support bring opportunities for further improving automation and controls in Debt Management operations. Additionally, regulatory scrutiny and customer centricity require the Debt Management operations team to be supported with better customer insights.
Roles & Responsibilities:
- Drive Debt Management productivity and performance through KPIs measurement and insights.
- Improvement opportunities driven through sound data analysis.
- Design, propose, and drive Champion Challenger Strategies.
- Drive Agency performance improvements.
- Debt Management Costs Optimization.
- Plan and forecast on allocations and capacity requirements.
- Track current strategy effectiveness and recommend improvements.
- Drive Debt Management productivity and performance.
- Evaluate different Debt Management models and bring innovations.
- Leverage customer touchpoints information.
- Analytical inputs to drive higher resolution/dollar-collected at sustainable cost.
- Risk segmentation using propensity to pay/probability to flow forward.
- Differentiated treatment differentiated intensity of interventions.
- Drive development and adoption of models for right time to contact.
Education Qualification:
Graduation: BBA / Bachelor in Commerce / Bachelor of Arts / Bachelor in Engineering / Bachelor in Technology / Bachelor of Science.
Post-graduation: MBA / PGDM / Master in Engineering / Master in Technology / Master of Science / CA.
Experience: 5 - 10 years of relevant experience.
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