Senior Debt Recovery Manager
3 weeks ago
Company Overview
VCATCH is a leading and innovative non-banking financial company (NBFC), specializing in providing unsecured loans through modern, customer-friendly approaches. We pride ourselves on our strong relationship management and effective debt collection strategies, ensuring sustainable growth and customer satisfaction.
Job Overview
We are seeking a dynamic and experienced Senior Debt Recovery Manager to join our team. The role is available in various locations. This is a full-time position with options for contract-to-hire or contract employment. The ideal candidate will have a robust background in debt collection, particularly in the NBFC sector, and will be adept at managing agency relationships and leading field collections teams.
Key Responsibilities
- Oversee and manage the collection process for unsecured loans, ensuring timely and efficient recovery of outstanding debts.
- Develop and maintain strong relationships with collection agencies to facilitate effective debt recovery.
- Lead and manage a team of field collection agents, providing guidance, support, and performance monitoring.
- Implement and refine collection strategies to increase recovery rates and minimize write-offs.
- Regularly review and analyze collection performance data to identify trends and areas for improvement.
- Ensure compliance with all relevant regulations and company policies in the debt collection process.
- Communicate regularly with customers to address outstanding debts, resolve disputes, and negotiate payment plans.
- Prepare and present regular reports to senior management on collection status, performance metrics, and strategic initiatives.
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