Debt Management Strategy Lead
3 weeks ago
Role/ Job Title: Senior Debt Management Strategy Manager
Function/ Department: Collections
Job Purpose: To drive Debt Management productivity and performance through Data Analysis and Strategy Development.
Roles & Responsibilities:
- Lead driving Debt Management productivity and performance through KPIs measurement and insights.
- Design, propose and drive Champion Challenger Strategies.
- Drive Agency performance improvements.
- Debt Management Costs Optimization.
- Planning and periodic forecast on allocations and capacity requirements.
- Track current strategy effectiveness and recommend improvements where required.
- Lead driving Debt Management productivity and performance.
- Evaluate different Debt Management models.
- Leverage information available from different customer touchpoints.
- Analytical inputs to drive higher resolution/dollar-collected at sustainable cost.
- Risk segmentation using propensity to pay/probability to flow forward.
- Differentiated treatment differentiated intensity of interventions.
- Inputs to drive charges collection in early buckets to modify customer behaviour.
- Drive development and adoption of models for right time to contact.
- Models for right stage for settlement.
- Analytical inputs to drive enhance recovery.
Education Qualification: Graduation: BBA / BCom / BBA / BTech / BE / BSc.
Experience: 5 - 10 years of relevant experience.
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