ServiceNow Developer

5 days ago

Noida, Uttar Pradesh, India beBeeAI Full time ₹ 1,04,000 - ₹ 1,30,878
ServiceNow Developer - Build the Future with AI

At Genpact, we're not just keeping up with technology – we're setting the pace. Artificial intelligence and digital innovation are redefining industries, and we're leading the charge. Our industry-first accelerator, the AI Gigafactory, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

We're looking for a Senior Manager who can collaborate with IT stakeholders to gather business requirements related to the ITSM module and HAM pro module in ServiceNow. Your primary responsibility will be to conduct interviews, workshops, and requirement gathering sessions with stakeholders to understand their needs and pain points.

Responsibilities:

  • Translate business requirements into functional and technical specifications, ensuring clarity and completeness for approved defect-free implementation.
  • Work closely with the ServiceNow development team to ensure successful implementation of business requirements.
  • Design advanced ServiceNow Portal/Catalog/Enhancement to enable greater usability of ServiceNow by end users.
  • Conduct user acceptance testing (UAT) to validate that the implemented solution meets defined requirements.
  • Stay up-to-date with industry best practices and trends in ServiceNow and IT service management.
  • Design and develop AI models and algorithms to meet business needs, leveraging ServiceNow Gen AI capabilities.
  • Collaborate with developers and data scientists to integrate AI solutions with existing systems and platforms, ensuring seamless interoperability.
  • Stay updated with the latest trends and advancements in AI technologies, specifically related to ServiceNow Gen AI, and make recommendations for their implementation.

Qualifications:

  • IT Graduate
  • Relevant experience of development experience on any modules of ServiceNow, custom applications, and on Service Portal.
  • Good platform knowledge Core ITSM module, HAM Pro module, Automation & Integrations
  • Knowledge of ITIL methodologies and processes.
  • ServiceNow certification(s) preferred.

Benefits:

  • Lead AI-first transformation – build and scale AI solutions that redefine industries
  • Make an impact – drive change for global enterprises and solve business challenges that matter
  • Accelerate your career – gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
  • Grow with the best – learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
  • Committed to ethical AI – work in an environment where governance, transparency, and security are at the core of everything we build
  • Thrive in a values-driven culture – our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress

We're an equal opportunity employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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