Executive Assistant

2 weeks ago

Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

**Job Title:** Front Office Executive

This is a role for an experienced professional who has worked as a front desk executive or similar role in 4/5 star hotels.

The ideal candidate will have been involved in various functions at core level and come on board to provide exceptional customer service and administrative support at the front desk.

The primary responsibilities of this role include day-to-day operations management, ensuring front desk functions without errors, administering front office functions, and implementing continuous improvement strategies.

The Front Office Executive will also be responsible for monitoring and overseeing all guest services, identifying critical guests, and answering day-to-day inquiries.

The ideal candidate will have a hospitality attitude and aptitude, excellent verbal and written communication skills, and thorough organization and supervisory skills.

A degree in hotel management is preferred, with at least 3-4 years of experience in a similar role in 4/5 star hotels.

  • Provide exceptional customer service and administrative support at the front desk.
  • Manage day-to-day front desk duties, including check-ins/out, billing, and responding to inquiries.
  • Ensure front desk functions are error-free and identify lapses for rectification.
  • Administer front office functions daily.
  • Implement, review, and improve policies, systems, and processes.
  • Perform additional duties as needed during peak workload or absence.
  • Monitor and oversee all guest services.
  • Identify critical guests and VIP arrivals, meet and greet, and attend to their needs.
  • Answer day-to-day inquiries for short-term and long-term stays.

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