
Operational Improvement Specialist
5 days ago
Our goal is to make every interaction with us count, thoughtful, consistent and helpful.
Key Responsibilities:- Establish Key Performance Indicators (KPIs) to ensure high standards of client interactions are met.
- Audit CRM processes and create guidelines for smooth reliable operations.
- Maintain consistency in our care and support, ensuring it feels professional and considerate.
- Collaborate with teams to improve systems, ensuring seamless workflow and adequate support for all team members.
- Identify areas for improvement and suggest enhancements to maintain smooth operations.
About You:
- You should have at least 3 years of relevant work experience in operations or quality control.
- You enjoy working with systems and processes and take pride in measurable impact.
- You possess attention to detail and a commitment to doing things properly.
- You want to improve experiences for both clients and teams.
- You communicate effectively, work well with others, and genuinely care about people.
This role matters because your work directly affects how thousands of people interact with us. If you enjoy problem-solving, process improvement, and making things better for everyone involved, this is the right opportunity for you.
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