Security Network Specialist

12 hours ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000
Network Security Support Specialist

Safeguard people, devices, and data everywhere with an industry leader in cybersecurity.

We seek a dynamic Network Security Support Specialist to contribute to our rapidly growing business. As a key member of our team, you will provide exceptional customer service for loyal customers, working in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

You will:

  • Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA regions.
  • Analyze and investigate customer-reported problems, providing turnkey solutions through debugging, packet captures, and traffic flow analysis.
  • Report and follow up with engineering and development to address and resolve product issues.
  • Manage technical cases and recommend corrective actions based on troubleshooting and analysis.
  • Run real-time phone or remote access sessions with customers.
  • Develop core competency on Fortinet's product line and technologies.
Key Qualifications

We are looking for individuals with:

  • Fortinet Certified Professional (FCP) or CCNA/CCNP certification.
  • Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
  • Strong troubleshooting and problem-solving skills in various OSI layer protocols.
  • Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
  • Working knowledge of Linux OS, virtualization technologies, and cloud computing.
  • Experience in Python or similar languages is an added advantage.
  • Excellent communication skills, including the ability to speak clearly, persuasively, listen carefully, and respond well to questions.
  • 6+ years of experience in computer networking or security industry.
About Our Team

Join a collaborative team that emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability.

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive total rewards package to support overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with us, making a meaningful impact for 660,000+ customers globally.

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