Network Security Specialist

1 day ago

Palakkad, Kerala, India beBeeCybersecurity Full time ₹ 22,00,000 - ₹ 28,90,000

Job Summary:

We are seeking a Cybersecurity Analyst to join our team. As a key member of our cybersecurity operations, you will be responsible for monitoring, analyzing, and resolving network/cloud security devices, systems, and tools incidents.

Key Responsibilities:

  • Monitor, analyze, and resolve network/cloud security devices, systems, and tools incidents.
  • Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls.
  • Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events.
  • Understand and work within established Service Level Agreements (SLAs) to ensure timely response.
  • Support and promote cybersecurity operation standards and excellence.
  • Continuous improvement of core functions expected from Cybersecurity Operations Center.
  • Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.
  • Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.
  • Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction.
  • Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers.
  • Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams.
  • Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response.
  • Constantly review work instructions for accuracy and ask for improvements through second level support groups.
  • Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues.
  • Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques.
  • Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents.
  • Responsible for the internal and external communication of issues to management, other internal support groups, customer pages, email broadcasts, or verified phone calls.

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