
Store Operations Lead
5 days ago
Retail Store Manager
About the Role:
We are seeking an experienced Retail Store Manager to oversee the day-to-day operations of our store. The successful candidate will be responsible for ensuring excellent customer service, maintaining a clean and organized store environment, and managing stock inventory.
Key Responsibilities:
- Attend to customers visiting the store for article drop-off and collection.
- Maintain store cleanliness and aesthetics.
- Manage inventory of stock.
- Handle daily cash collection and prepare end-of-day financial summaries.
- Follow up with customers regarding the collection of completed orders.
- Resolve customer concerns or grievances politely and confidently.
- Stay in close communication with the backend operations team.
- Maintain up-to-date records of transactions, stock, and customer interactions.
Required Skills and Qualifications:
- Prior experience in luxury retail, customer service, or a related role is preferred.
- Strong verbal communication skills in English are required.
- A polite, hospitable, and solution-oriented approach to customer service is essential.
- Basic understanding of managing cash transactions and maintaining financial records is necessary.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously is required.
- A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations is crucial.
What We Offer:
We offer a competitive salary package and opportunities for career growth and development.
About Us:
We are a leading retailer committed to delivering exceptional customer service and providing a unique shopping experience.
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