Technical Support Specialist

4 days ago


Aurangabad, Maharashtra, India beBeeServiceDeskAnalyst Full time ₹ 6,00,000 - ₹ 10,00,000
Job Overview

We are seeking a highly skilled professional to fill the position of Service Desk Analyst. This role is responsible for providing technical support to end-users across the organization.

Key Responsibilities
  • Provide Level 1 and 2 support to end-users, addressing technical issues and resolving incidents in a timely manner.
  • Manage user accounts, shared mailboxes, and distribution lists via Active Directory and Google Admin Console.
  • Troubleshoot complex issues related to Google Workspace tools and collaborate with backend teams as needed.
  • Maintain high levels of customer satisfaction through prompt and professional service delivery.
Requirements
  • Minimum 2-3 years of experience in IT Service Desk operations.
  • Hands-on experience with ServiceNow or similar ticketing systems.
  • Expertise in Google Workspace products, including Gmail, Google Drive, and Google Workspace Admin Console.
  • Excellent written and verbal communication skills.
PREFERRED QUALIFICATIONS
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • ITIL Foundation certification (desired).
  • Strong communication and interpersonal skills.


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