
Product Information Analyst
2 weeks ago
Job Description
">- Design, develop, and maintain business intelligence (BI) dashboards and reports using tools like Power BI, Tableau, or Looker.
- Collaborate with stakeholders to define key performance indicators (KPIs) and success metrics.
- Translate business requirements into technical specifications for reporting and analytics.
Customer Insights & Experience:
- Develop a deep understanding of data and related metrics to help customers with best possible representation of reports and dashboards.
- Engage directly with customers at key touchpoints, gaining insights into their interactions with BI reports and dashboards.
- Build and foster an active user community, facilitating knowledge-sharing and enhancing the adoption of data and AI products.
Go-to-Market (GTM) Strategy:
- Collaborate with product management to implement comprehensive GTM strategies for data and AI products.
- Align GTM messaging and product positioning with organizational needs, enabling effective adoption and broader applicability of solutions.
- Support the launch of new products and features, working closely with multi-functional teams to ensure GTM plans are well-executed and drive product adoption.
Support & Advocacy:
- Provide last-mile support and solutions on demand for both data, ensuring prompt resolution of customer challenges and delivering a seamless user experience.
- Assist in user onboarding and training, ensuring users fully understand how to demonstrate the platform's data capabilities.
- Identify and develop brand ambassadors within the customer base to advocate for the product's unique benefits.
- Provide targeted support for unique business requirements, enabling seamless integration of data capabilities into broader operational frameworks.
Product Performance & Data Analysis:
- Monitor and analyze product performance metrics using advanced analytics to gain insights into customer behavior and product usage.
- Work closely with engineering, product management, and other teams to ensure the successful execution of product goals, focusing on data, analytics, and AI-driven innovations.
- The insights and optimizations from product analytics will ensure alignment with overarching business goals and operational priorities, supporting scalable and impactful outcomes.
- Requirements include any degree and 8 to 13 years of experience in relevant field.
Required Skills and Qualifications:
- 8-13 years of experience in a product analyst role, especially with BI reporting and dashboards, and a focus on GTM execution.
- Worked with different BI tools such as Power BI, Tableau etc.
- Experience of working closely with data engineering.
- Experience in GTM strategy development and execution, with a track record of supporting product launches and ensuring right dashboards are provided.
- Strong skills in Excel and hands-on experience with Agile methodologies (Scrum/SAFe).
- Excellent communication and social skills, with the ability to work collaboratively with cross-functional GTM, product, and engineering teams.
- Knows SQL.
Benefits
- Be able to work effectively across matrixed organizations and lead collaboration between data and AI teams.
- Passion for technology and customer success, particularly in driving innovative AI and data solutions.
Soft Skills:
- Excellent analytical and problem-solving skills.
- Ability to work effectively with global, virtual teams.
- High degree of initiative and self-motivation.
- Ability to handle multiple priorities successfully.
- Team-oriented, with a focus on achieving team goals.
- Strong presentation and public speaking skills.
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