ServiceNow Transformation Consultant

3 days ago


Bengaluru, Karnataka, India Tech Mahindra Full time

We are seeking an experienced ServiceNow Transformation Consultant to join our team at Tech Mahindra in Bangalore. This is a fantastic opportunity for professionals who have experience with ServiceNow implementations and want to leverage their skills to drive business growth.

About the Role

This position requires a strong understanding of ServiceNow platform capabilities, including modules such as Incident Management, Change Management, Problem Management, Service Catalog, and others. The ideal candidate will have prior experience in process mapping and business process reengineering, as well as familiarity with Agile/Scrum methodologies and cross-functional team collaboration.

Key Responsibilities
  • Developing and implementing ServiceNow solutions that meet business requirements
  • Collaborating with stakeholders to gather requirements and document business processes
  • Designing and developing reports using ServiceNow reporting tools and Performance Analytics
  • Providing training and support to end-users on ServiceNow applications
Requirements
  • 6-10 years of experience as a Business Analyst with a focus on ServiceNow implementations
  • Strong understanding of ITIL processes and how they align with ServiceNow modules
  • Familiarity with ServiceNow Studio, Flow Designer, and Business Rules
  • Basic understanding of performance analytics and data visualization
What We Offer

We offer a competitive salary package of approximately ₹ 12,00,000 per annum, commensurate with experience and qualifications. Additional benefits include opportunities for professional growth and development, flexible work arrangements, and a collaborative work environment.



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