Digital Transformation Expert for ServiceNow HRSD

1 week ago


Bengaluru, Karnataka, India Takeda Full time

Takeda is leading a digital revolution, transforming the lives of millions of patients who rely on our medicines every day. As an organization, we are committed to our cloud-driven business transformation and believe that our Innovation Capability Centers (ICCs) are the catalysts of change for our global organization.

Job Description

We are seeking a highly skilled Digital Transformation Expert to join our team at Takeda's ICC in Bengaluru. The ideal candidate will have extensive experience in ServiceNow HRSD, with a strong background in business analysis, process improvement, and change management.

This role will play a critical part in driving our digital transformation journey, working closely with stakeholders to gather and analyze requirements, develop software specifications, and implement solutions that meet our business needs.

The successful candidate will be responsible for:

  • Gathering and analyzing requirements from internal customers through discussions, workshops, and other means
  • Processing and decomposing internal customer requirements into specifications and smaller blocks like user stories
  • Maintaining and managing changes in documentation and outputs for assigned parts of software
  • Creating and updating analytical outputs like software specifications and their components
  • Reviewing and controlling internal outputs within the analytical team
  • Collaborating in defining, implementing, and improving processes, policies, and tools related to analysis
  • Preparing reports for the project manager/direct manager and presenting the results of the analysis

The ideal candidate will have:

  • Bachelor's or master's degree in a relevant field or other relevant work experience
  • 5+ years of experience in a ServiceNow environment
  • 2+ years of experience in a ServiceNow HRSD environment
  • 5+ years of experience in a business analysis area
  • 2+ years of experience within a Lean/Agile development environment
  • Certification in a field of Business Analysis (recommended)
  • Outstanding communication skills, both written and verbal
  • Ability to reach audiences of all levels of a large global organization

We offer a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, plus benefits including flexible work environment, comprehensive healthcare insurance plans, group term life insurance, group accident insurance programs, health and wellness programs, employee assistance program, 5 days of leave for voluntary service, broad variety of learning platforms, diversity equity and inclusion programs, no meeting days, reimbursements for home internet and mobile phone, employee referral program, leaves for paternity, maternity, bereavement, and more.



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