Customer Experience Specialist

1 week ago


Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 3,50,000
At Gemni, we're looking for an exceptional individual to join our team as a Customer Experience Specialist. This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service and support.The role involves managing customer inquiries and issues via email and phone, generating sales leads and coordinating between organization and customers, building sustainable relationships and trust with customer accounts through open communication, and keeping records of customer interactions and process customer accounts.We're looking for someone with excellent communication skills, strong phone contact handling skills, and proficiency in MS Office. Knowledge of SAP B1 and experience with exhibitions/expo are added advantages.Requirements:
  • A proven track record in customer support or marketing
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Fluency in English: verbal and written


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