Customer Experience Specialist

11 hours ago


Jodhpur, Rajasthan, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 6,00,000

Job Opportunity: Deliver Exceptional Customer Service

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.

Requirements:

  • Proven experience in customer support or client service is preferred.
  • Excellent communication and interpersonal skills are essential.
  • Able to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail are required.
  • A high school diploma or equivalent; a college degree is advantageous.


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