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High-Tech Support Specialist
2 weeks ago
This is an exciting opportunity to work with a talented team and contribute to the success of our organization. The ideal candidate will possess excellent communication skills, be able to empathize with customers, and handle irate customers with ease.
Key Responsibilities:- Troubleshoot base operating system issues and stay up-to-date with new technologies.
- Provide technical support for Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, and other remote support tools.
- Manage and resolve customer complaints in a timely manner.
- Identify and escalate issues to supervisors as needed.
- Offer product and service information to customers.
- Research required information using available resources and provide solutions to customers.
- Document all call information according to standard operating procedures.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Technical knowledge of troubleshooting base operating system issues.
- Experience with remote support tools such as Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, and others.
The successful candidate will have the opportunity to make a significant impact on our organization and contribute to its continued growth and success.
