Lead Wholesale Banking Trade Operations Manager
4 days ago
Role/Job Title: Trade Finance Operations Manager
Functions: Wholesale Banking Operations
Job Purpose:
As the Trade Finance Operations Manager in the Wholesale Banking Trade Ops department, your role is pivotal in ensuring the smooth and efficient functioning of the Trade Finance Operations unit. Your responsibilities span across various critical aspects, ranging from operational performance and service quality to compliance with regulatory standards.
Key Responsibilities:
- Manage the operational performance, service quality, and control environment of the unit.
- Lead a critical banking operations unit within Trade Finance, comprising 50+ team members.
- Operate within budget and cost sanctions.
- Handle multiple products within Trade Finance Operations, including Letters of Credit, Bank Guarantees, and Documents under LCs.
- Ensure adherence to Service Level Agreements (SLAs) and resolve queries on a timely basis.
- Ensure error-free processing and nil operation loss.
- Manage stakeholders, including business heads and important customer interfaces.
- Deliver results based on Key Performance Indicators (KPIs).
- Identify and mitigate risks, ensuring robust processes and controls are in place.
- Monitor and track office accounts and nostro reconciliation, ensuring timely closure.
- Handle multiple audits and ensure timely closure of audit observations and reports.
Education Qualification:
Graduation: Any Graduate
Post-graduation: MBA / PGDM
Experience: 10 to 18 years in total experience.
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