Corporate Banking Relationship Manager

3 weeks ago


Delhi, Delhi, India IDFC FIRST Bank Full time

Job Title: Relationship Manager-NBFC

Job Summary:

The Relationship Manager-NBFC role at IDFC FIRST Bank is a critical position that requires building deep relationships with clients to maximize profitability and meet targets while minimizing risk. The ideal candidate will be a first touchpoint for clients for resolution of issues and will have a responsibility to increase customer penetration across Asset and Liabilities products for Wholesale Banking.

Key Responsibilities:

  • Ensure seamless customer on boarding by developing deep relationships and becoming the client's banking partner of choice.
  • Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.
  • Understand client needs, business and sector characteristics to structure solutions that achieve customer satisfaction.
  • Be accountable for customer acquisition, due diligence and recovery.
  • Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
  • Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
  • Gather and leverage market intelligence to incorporate best practices.
  • Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
  • Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
  • Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
  • Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.
  • Attract and retain best-in-class talent for key roles in their reporting structure.
  • Champion IDFC FIRST Bank's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
  • Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
  • Enable teams to drive growth targets by providing necessary support.


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