Corporate Banking Relationship Manager
3 weeks ago
Job Title: Relationship Manager-NBFC
Job Summary:
The Relationship Manager-NBFC role at IDFC FIRST Bank is a critical position that requires building deep relationships with clients to maximize profitability and meet targets while minimizing risk. The ideal candidate will be a first touchpoint for clients for resolution of issues and will have a responsibility to increase customer penetration across Asset and Liabilities products for Wholesale Banking.
Key Responsibilities:
- Ensure seamless customer on boarding by developing deep relationships and becoming the client's banking partner of choice.
- Spearhead business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade.
- Understand client needs, business and sector characteristics to structure solutions that achieve customer satisfaction.
- Be accountable for customer acquisition, due diligence and recovery.
- Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
- Gather and leverage market intelligence to incorporate best practices.
- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Champion IDFC FIRST Bank's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight.
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
- Enable teams to drive growth targets by providing necessary support.
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