HR Business Development Specialist
5 days ago
Job Title: HR Business Development Specialist
Location: ZingHR India Offices (Mumbai, Delhi, Bangalore)
Work Mode: Work from Office
Working Schedule: Monday to Friday or Sunday to Thursday, 10:30am to 7:30pm
Reporting Manager: Customer Success Head
Experience: 2 to 8 years
About the Job:
ZingHR is seeking an ideal candidate to operate from our India offices and support Middle East clients. As an HR Business Development Specialist, you will be part of our Customer Success Operations team.
Key Responsibilities:
- Act as a techno-functional point of contact for clients under your portfolio.
- Manage support tickets through platforms like Freshdesk, ensuring timely and accurate resolution by collaborating with delivery and product teams.
- Perform root cause analysis of recurring issues and provide recommendations for long-term solutions to clients.
- Ensure compliance with SLAs for ticket resolution and maintain clear communication with clients on progress.
- Configure and manage client instances on ZingHR Assist and train clients to do it independently.
- Develop engagement plans that consider customer business goals and map product capabilities to achieve those goals.
- Drive product adoption, increasing overall retention, and achieve process success for customers.
- Support clients in resolving queries or bugs, interact with tech support and product teams, and identify risks proactively.
- Share client feedback with internal teams to enhance product features and functionality.
- Conduct post-resolution follow-ups with clients to ensure satisfaction and identify additional support needs.
Required Skills & Qualifications:
- Familiarity with SaaS-based HRMS platforms and payroll module configurations, as well as customer-facing roles and support platforms.
- Experience working in cross-functional teams for client issue resolution.
- Problem-solving skills and ability to handle multiple priorities in a fast-paced environment.
- Good proficiency in MS Office, including Excel, Word, and PowerPoint.
Key Qualifications:
- Bachelor's degree in HR, IT, Business Administration, or a related field.
- 2 to 8 years of relevant HRMS SAAS experience.
- Experience working in agile development environments.
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum (dependent on experience and qualifications).
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