Senior Global Travel Advisor

2 days ago

Rajkot, Gujarat, India beBeeTravelProfessional Full time ₹ 5,99,200 - ₹ 7,16,000

Role Overview

We are seeking a dedicated and experienced travel professional to act as a liaison between our company and its current and potential customers. The ideal candidate will be able to effectively cater to the travel requirements of clients (individuals or businesses) with a view to enhance their travel experience.

Key Responsibilities:

  • Manage bookings which include domestic, international flights & Rail.
  • Provide information on products/services – visa, forex, health regulations/insurance.
  • Handle refund and cancellation of domestic/international air tickets.
  • Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
  • Follow communication ‘scripts’ when handling different topics.
  • Co-ordinate with client/implant/servicing team.
  • Assistance in follow up with invoicing and recoveries.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
  • Build sustainable relationships and engage customers by taking going extra mile.

Competencies:

  • Effective communication skills along with active listening.
  • Excellent knowledge of computer reservations systems, GDS systems and e-travelling.
  • Ability to interact, communicate and negotiate effectively.
  • Ability to multi-task, set priorities and manage time effectively.
  • Sound knowledge of domestic and international travel trends.
  • Passionate interest in geography, strong domestic and international travel knowledge.
  • Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

  • Graduate with Diploma in Travel & Tourism Preferred.

Experience: Total 3-5 years of relevant experience with a travel management company.

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