
Education Support Specialist
3 days ago
Job Opportunity:
We are seeking a skilled Customer Experience Representative to play a vital role in supporting students and parents throughout their educational journey.
Your primary goal is to provide a seamless experience by addressing concerns and refund requests with empathy, accuracy, and efficiency.
As a key member of our team, you will be responsible for managing escalations across various channels, including chat, call, and email, to maintain a positive parent and student experience.
You will mentor students to ensure effective app usage and maximize learning outcomes.
Collaborating cross-functionally with teams, you will resolve customer issues within stipulated timelines.
Requirements:
- Minimum 1 year of experience in customer experience or support roles
- Strong communication skills, both written and verbal
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment
- Ability to manage multiple channels and collaborate with cross-functional teams
- Passion for education and genuine interest in helping students succeed
- Ability to manage multiple channels and collaborate with cross-functional teams
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment
- Strong communication skills, both written and verbal
Benefits:
- Opportunity to make a meaningful impact on students' lives
- Flexible work environment
- Professional development opportunities
Why Choose Us?
We offer a dynamic work environment that fosters growth, collaboration, and innovation.
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