Cloud Support Professional

4 days ago


Hyderabad, Telangana, India myGwork Full time

As a Cloud Support Associate with Amazon, you will be part of a customer-facing technology team that helps ensure the success of Amazon Web Services (AWS) as a leading technology organization.

About the Role

We are seeking a talented and motivated individual to join our team as a Cloud Support Engineer. In this role, you will be responsible for solving complex technical issues through various customer contact channels.

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.

About the Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.

About Amazon

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Salary and Benefits

The estimated salary for this position is $85,000 per year, plus benefits such as health insurance, retirement plans, and paid time off.



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