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Cloud Support Expert
1 month ago
Unlock Your Career Potential
Are you a seasoned infrastructure support professional looking for a new challenge?
We are seeking a highly skilled Cloud Support Expert to join our team at Pythian, a leading provider of data and cloud solutions.
This is an exceptional opportunity to work with a talented team, leverage cutting-edge technology, and drive business growth in the ever-evolving digital landscape.
About the Role
As a Cloud Support Expert, you will be responsible for providing top-notch support for all aspects of managed database and application infrastructure operations to our diverse client base.
You will collaborate with our technical leads, stay current with emerging technologies and best practices, mentor team members, and contribute to long-term roadmaps that align with our clients' needs.
Your Key Responsibilities
- Stay up-to-date with new technologies and promote them within the team and to other technical leads.
- Mentor team members and help them develop their skills.
- Collaborate on long-term roadmaps that suit the requirements of our clients.
- Promote consistency and unity across Pythian by working closely with other Technical Leads and sharing knowledge and ideas.
- Stay informed of news pertaining to our clients' technologies and highlight relevant items promptly and concisely.
- Research and advise on complex problems faced by Pythian and our clients.
Requirements
To succeed in this role, you will need:
- A strong understanding and expertise in GCP and either AWS or Azure.
- Experience managing large-scale infrastructures on Cloud, Hybrid, and On-Premise environments.
- Able to understand GCP Billing and provide suggestions to customers on costing.
- Strong experience in identity and access management solutions in GCP.
- An understanding of Infrastructure as Code (Terraform or similar) with experience in version control tools like Git.
- Experience working on Kubernetes clusters, including GKE architecture and components.
- Able to find the root cause of issues using Cloud Logging and provide a fix to prevent future occurrences.
- Knowledge of BigQuery, Cloud Functions, App Engine, and GCP Virtual Private Cloud expertise.
- Able to understand Cloud Networking, Firewall, routes, VPC Network peering.
- Experience with GCP cloud-native services, including Compute Engine, Cloud Storage, Load Balancer, Cloud Monitoring, and Disks.
- Solid understanding of system administration fundamentals with a Linux focus.
- TCP/IP networking, NIC teaming, and network services configuration (DNS, NTP, DHCP, etc.).
- Administration of web servers and supporting technologies, Apache, and Nginx.
- Strong understanding of multiple monitoring solutions and how to implement and manage them.
- Good organizational skills with the ability to work solo or as part of a team as required.
- Understanding of CI/CD pipelines.
- Understanding of configuration management tools (Ansible, Puppet, or similar).
- Scripting and automation of administrative tasks using Shell scripting or Python or similar.
What We Offer
We offer a competitive total rewards package, including an annual salary of $120,000 - $150,000, shifted work time bonus (if applicable), and an annual bonus plan. You will also receive an annual training allowance, 2 paid professional development days, and the opportunity to attend conferences and become certified.
In addition, we offer 3 weeks of paid time off, flexible working hours, and all the equipment you need to work from home, including a laptop with your choice of OS and a budget to personalize your work environment.
We pride ourselves on being a dynamic and supportive workplace, where you can grow your skills and career while making a meaningful impact on our clients' success.
Why Pythian?
Pythian excels at helping businesses use their data and cloud to transform how they compete and win in today's rapidly changing digital economy. As a leader in data and cloud solutions, we deliver advanced on-prem, hybrid, cloud, and multi-cloud solutions to solve the toughest data challenges faster and better than anyone else.
We are known for our technology-enabled data expertise, covering everything from ETL to ML, and have built meaningful partnerships with major cloud vendors AWS, Google, and Microsoft.
