Cloud Managed Services Professional

2 days ago


Hyderabad, Telangana, India NTT DATA Full time

About the Role

NTT DATA is a leading global technology services company, and we are seeking an experienced Cloud Managed Services Professional to join our team. As a seasoned engineer, you will be responsible for providing managed services to clients by proactively identifying and resolving cloud-based incidents and problems.

Key Responsibilities:

  • Infrastructure Management: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Monitoring and Response: Perform necessary checks, apply monitoring tools, and respond to alerts in a timely manner.
  • Incident Resolution: Identify problems and errors prior to or when they occur and log all such incidents with the required level of detail.
  • Support and Escalation: Assist in analyzing, assigning, and escalating support calls, as well as investigating third-line support calls and identifying root causes.
  • Reporting and Communication: Report and escalate issues to 3rd party vendors if necessary and provide onsite technical support to clients and field engineering services.
  • Quality Improvement: Conduct monthly random reviews of incidents and service requests, analyze, and recommend improvements in quality.
  • Feedback and Update: Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.

Requirements and Qualifications

To succeed in this role, you will need:

  • Seasoned Work Experience: At least 5 years of experience in a similar role, preferably in a managed services environment.
  • Technical Expertise: In-depth knowledge of cloud computing platforms, virtualization technologies, and network architecture.
  • ITIL Process Knowledge: Familiarity with ITIL processes, including incident, problem, and change management.
  • Certifications: Relevant certifications, such as VMware, Microsoft Azure, or AWS certifications, would be an advantage.

What We Offer

As a Cloud Managed Services Professional at NTT DATA, you can expect:

  • Competitive Salary: A salary range of $120,000 - $180,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Growth: Opportunities for career growth and professional development in a dynamic and supportive environment.

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.



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