Cloud Service Architect Lead

17 hours ago


Hyderabad, Telangana, India Thomson Reuters Full time

At Thomson Reuters, we're redefining the way knowledge professionals work.

We have a unique opportunity for a Cloud Service Architect Lead to join our team and help us shape the industries that move society forward.

About the Role

This is an exciting chance to leverage your expertise in designing and implementing customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.

  • Design and develop robust customer community portals for seamless interaction between customers and your organization.
  • Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes.
  • Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical requirements and design specifications.

You'll be responsible for ensuring effective communication and collaboration within the organization to drive successful implementation of Service Cloud solutions.

Requirements

To succeed in this role, you should have:

  • A strong background in leading and managing technical aspects of Salesforce implementations and projects.
  • Hands-on experience in Service Cloud features like Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base.
  • Proven experience as a Salesforce Technical Lead with a focus on Service Cloud implementations.
  • Excellent communication and project management skills.
  • Ability to stay current with Salesforce releases, features, and best practices.
What's in it for You?

As a Cloud Service Architect Lead at Thomson Reuters, you can expect:

  • A competitive salary of $180,000 - $220,000 per year, depending on location and experience.
  • A comprehensive benefits package, including flexible vacation time, mental health days off, and retirement savings plans.
  • The opportunity to work on challenging projects with a talented team of professionals.
  • The ability to contribute to the development of best practices and standards for the Salesforce platform.
  • The chance to work in a fast-paced, dynamic environment with a company committed to equality, diversity, and inclusion.

We're proud to offer a hybrid work model, allowing you to balance your work and personal life while delivering exceptional results. Our inclusive culture values diversity, creativity, and innovation, making us a great place to grow professionally and personally.



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