Reservations Coordinator

1 week ago

Pune, Maharashtra, India beBeeReservation Full time ₹ 4,50,000 - ₹ 6,50,000

Role Overview:

We are seeking a highly skilled and organized Reservations Coordinator to join our team.

As a key member of our reservations team, you will be responsible for providing exceptional customer service to our guests, ensuring seamless communication throughout the pre-arrival process.

The ideal candidate will possess excellent written and verbal communication skills, with the ability to convey clear and professional information. You will also be highly organized, detail-oriented, and able to multitask while meeting deadlines without compromising on accuracy.

A strong passion for delivering outstanding guest experiences is essential for this role.

  • Main Responsibilities
  • Proactively communicate with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns
  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information
  • Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details
  • Promote hotel services and packages to encourage guest participation and loyalty
  • Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests
  • Track and analyze pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience

Requirements and Qualifications:

  • Previous experience in hospitality, customer service, or a similar role is beneficial but not required.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.
  • Flexibility to work various shifts, including weekends and holidays, as needed.

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