
Reservation Executive
3 weeks ago
Job Description
Position Title: Reservation Executive
Location: Viman Nagar, Pune, Maharashtra, India
Shift Timing: Regular U.S. Shift – 5:30 PM IST to 2:30 AM IST
Employment Type: Full-Time
Work Mode: On-Site (Work from Office)
Company Overview
RJ Hospitality, headquartered in Brooklyn, New York, with its corporate operations based in Viman Nagar, Pune, Maharashtra is committed to delivering exceptional service and creating memorable experiences for our guests.
This role is based in Pune and entails managing operations associated with our esteemed U.S.-based hotel brands, including Marriott, Hilton, and IHG.
Job Summary
- Handle guest reservations across multiple hotel brands efficiently.
- Manage booking inquiries and ensure a seamless reservation process.
- Coordinate requests via email, OTA platforms, and PMS systems.
- Maintain reservation accuracy, verify payments, and assist in cancellations.
- Ensure effective communication with relevant hotel departments for smooth operations.
Key Responsibilities
- Reservation Management: Handle new reservations, cancellations, and modifications in PMS.
- Guest Communication: Respond to inquiries via email, OTA channels, and booking platforms.
- OTA Requests: Review and process special requests received through OTA channels.
- Reservation Screening: Verify upcoming reservations for
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