
Senior Team Manager
2 weeks ago
We are seeking an experienced and skilled Team Lead to join our team.
About the Role:
The successful candidate will be responsible for managing a team of 10-15 members, providing guidance and support to ensure high performance and productivity.
Key Responsibilities:
- Lead a team of customer service representatives
- Develop and implement effective strategies to improve team performance
- Maintain open communication with team members and senior management
- Analyze key performance metrics: Shrinkage, Attrition, AHT, NPS, CSAT
- Present reports to senior management on a regular basis
Requirements:
- 5+ years of experience in a similar role
- Strong leadership and communication skills
- Proven track record of managing high-performing teams
- Ability to work flexible shifts, including night shifts
- Notice period: 15 days or immediate
What We Offer:
- A dynamic and supportive work environment
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