Process Excellence Specialist

6 days ago

Chennai, Tamil Nadu, India beBeeExcellence Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

Purpose & Overall Relevance For The Organization

We are seeking a Process Excellence Specialist to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.

The role focuses on process modeling & mining, governance frameworks, and maturity assessments to optimize and streamline all value streams within GBS operations.

Key Responsibilities:

  • Ensure the process repository is continuously updated to reflect current workflows, standards, and best practices
  • Design and maintain end-to-end process models using tools like Signavio
  • Utilize process mining tools to analyze process data, identify inefficiencies, and provide actionable recommendations
  • Drive process re-engineering initiatives to streamline workflows, eliminate redundancies, and enhance efficiency
  • Implement and sustain process governance frameworks to drive consistency, compliance, and standardization across functions
  • Conduct periodic maturity assessments and audits to benchmark processes against industry standards and best practices
  • Develop and execute targeted improvement plans to elevate process maturity goals
  • Create and maintain virtual process learning modules to document business processes, ensuring accessibility for training and knowledge-sharing purposes
  • Collaborate with teams to align business processes with operational needs

Required Skills and Qualifications

  • Hands-on experience with Business Process Management and Lean methodologies
  • Strong understanding of end-to-end business processes
  • Proficiency in process modeling & mining tools
  • Experience with continuous improvement frameworks, including Lean or Six Sigma
  • Expertise in implementing process governance frameworks
  • Excellent communication and facilitation skills
  • Problem-solving mindset with a focus on delivering practical and innovative solutions

Requisite Education And Experience / Minimum Qualifications

  • 8+ years of overall experience, including 3+ years in Business Process Management or Lean Process Improvement
  • University degree or equivalent experience

About Us
We celebrate diversity, support inclusiveness, and encourage individual expression in our workplace. We do not tolerate harassment or discrimination toward any applicants or employees. We are an equal opportunity employer.

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