Network Expert Lead
4 hours ago
Job Summary:
As a Network Expert Lead at Microland, you will be responsible for overseeing the overall network technology management for the business. This includes planning and execution of new technology roll-outs, scope expansion, and ensuring the team's readiness from a technical standpoint. You will manage SOPs, knowledge documents, and KB articles, as well as implement technical methodology improvements based on past failures and learnings.
Key Responsibilities:
- Identify and resolve network issues through troubleshooting and decide on the necessary actions to implement resolution steps.
- Refer to required KEDB or knowledge bases for known issues/repetitive issues and resolution steps.
- Implement resolution steps, execute, validate, and update tickets with steps taken and outcome.
- Escalate tickets to L3 Network SMEs and support the troubleshooting process if necessary.
- Coordinate with 3rd-party network vendor technicians as required.
- Prepare detailed reports on plans of action for existing tickets for the next shift engineer (Shift Handover Report).
- Maintain inventory of network equipment and links.
- Track tickets for SLA adherence and escalate deviations as defined in the process.
Requirements:
- Engineer - B.E / B.Tech / MCA qualification.
- Expert-level certification in Technology such as F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider.
Deliverables:
- Restoration and Resolution: Identify network issues and resolve them through troubleshooting and implementing resolution steps.
- Triage: Escalate tickets to L3 Network SMEs and support the troubleshooting process if necessary.
- Process Compliance: Gather information from vendors, customers, and analysis, and update tickets regularly.
- Value Proposition: Understand the existing environment and propose opportunities for improvement.
About Microland:
Microland is a leading digital transformation solutions company providing technology-based integrated services to enterprises, governments, and individuals. As a Network Expert Lead, you will be part of a team that is dedicated to delivering high-quality network solutions and services to our clients.
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