Network Security Expert

6 days ago


Bengaluru, Karnataka, India Black Box Full time
About Black Box

We are a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications, and Cyber Security. Our team of 4000+ experts in 35+ countries serves over 8,000 clients worldwide, including 100+ Fortune 500 companies.

Position: Network & Security Lead L3

We are seeking a seasoned Team Lead Support Engineer with deep expertise in Cisco's enterprise network technologies and Fortinet's FortiGate firewalls. The ideal candidate will have a strong network security and infrastructure background and hands-on experience troubleshooting and deploying complex network environments.

Key Responsibilities:
  • Troubleshoot and Resolve Complex Issues: Provide L2/L3 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve complex network and security issues affecting client operations.
  • Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
  • Performance Optimization: Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
  • Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
  • Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
  • Technical Leadership: Mentor junior engineers, lead training sessions, and create knowledge articles on network management and security best practices.
  • Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.
Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 5-8 years of relevant experience in networking and security, specifically with Cisco switches and FortiGate firewalls.
  • Certifications: Cisco Certified Network Professional (CCNP) or higher, Fortinet Network Security Expert (NSE) certification preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • A dynamic and supportive work environment.


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