Global Collections Expert

2 weeks ago


Pune, Maharashtra, India LivePerson, Inc Full time

LivePerson, Inc is seeking a highly skilled Senior Collections Analyst to join our team. This role offers an exciting opportunity to leverage your expertise in financial analysis and customer relationships to drive business growth.

Overview:

The Senior Collections Analyst will be responsible for efficiently interacting with global clients to collect balances on invoices. The ideal candidate will possess in-depth knowledge of customer account aging analysis, credit and debit clearance, and adherence to collection protocols.

The successful candidate will also have excellent analytical skills, the ability to maintain accurate records, and strong communication skills to effectively interact with clients and internal stakeholders.

Key Responsibilities:
  • Timely collect cash from customer accounts, assess credit worthiness, minimize bad debts, and ensure contract compliance.
  • Manage entire portfolio of accounts including delinquency, write-offs, credit memos, and additional interest.
  • Conduct pre-sale credit risk evaluation, prepare recommendations, and make credit approval decisions on new accounts.
  • Identify right Point of Contact to secure payments, knowledge of escalation methodology, maintaining healthy business relationships with customers.
  • Prepare reports and perform due diligence before performing any collection actions.
Requirements:
  • Commerce / Management graduate or equivalent with 6 plus years of experience in same role or in Accounting/Finance
  • Proficient in MS Office and databases
  • Excellent communication skills (written and oral)
  • Strong analytical and problem-solving skills
Benefits:
  • Estimated Salary: $85,000 - $110,000 per year
  • Health: medical, dental, and vision
  • Time away: vacation and holidays
  • Development: Generous tuition reimbursement and access to internal professional development resources
About LivePerson, Inc:

We celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success.



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