Technical Service Leader Position
1 week ago
We are seeking a highly skilled IT Support Manager to oversee the day-to-day operations of our IT services team. This individual will be responsible for ensuring the efficient operation of subordinate team members, maintaining service level agreements, and implementing new technologies to improve efficiency.
Key Responsibilities:- Operational Management: Ensure the efficient operation of assigned subordinate team members, sustain appropriate service level agreements, maintain documentation for policies and procedures related to all service and support efforts, design and implement future support offerings and modalities, ensure compliance of IT related policies and procedures throughout the IT Services Team.
- Strategy & Planning: Contribute to strategic technology planning and direction of projects, understand business needs, educate staff on technology and how to use it as a strategic asset, stay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiency.
- Leadership: Provide direction and support to the service team, helping to develop personal goals, and ensuring that they are met efficiently, coach team members to help them grow, develop and encourage them to extend their professional capabilities, identify and delegate areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilities, select and assign staff, ensuring equal opportunity is afforded to projects based on work quality and ability to meet deadlines.
- Bachelor's degree in Information Technology or related field.
- Minimum of 7-10 years on-hands service experience.
- CISA certified preferred.
- Proven successful execution/completion of technology projects.
- Experience with Windows 10 management technologies.
- Experience with Microsoft Office 365 technologies.
- Experience or understanding of Microsoft Azure and Microsoft Intune.
- Proficiency with operating systems, including Windows 10 and MAC operating systems.
- Possess advanced knowledge and understanding of networking and personal computer hardware including mobile devices and Operating systems.
- A+ and/or MOS certification and other industry recognized advanced certifications.
- Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep.
- Ability to lift 50 lbs.
- Excellent interpersonal, written and oral communication skills.
- Demonstrated managerial and mentoring abilities.
- Naturally self-motivated and detailed oriented.
- Resourceful and innovative problem-solving abilities.
- Passion for technology serviceand interest in exploring new methodologies.
- Willingness to travel to remote offices and industry events as needed.
- Ability to be flexible with work schedule hours to ensure successful completion of projects.
At our organization, we value diversity and inclusivity. We are an equal opportunity employer and welcome applicants from all backgrounds.
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