Enterprise Customer Support Professional

3 days ago


Mumbai, Maharashtra, India Servify Full time

About the Position:

We are seeking an Enterprise Customer Support Professional to join our team at Servify. As a key member of our operations team, you will be responsible for ensuring that all data related to partners, their locations, and appropriate invoicing setups are updated in our platform and ERP system.

Key Responsibilities:

  • Ensure that all data related to partners, their locations, and invoicing setups are accurate and up-to-date.
  • Maintain relationships with partners, identifying and resolving any issues that may impact invoicing or data accuracy.
  • Collaborate with cross-functional teams to implement process improvements and ensure seamless execution.

Requirements:

  • Familiarity with basic principles of invoicing across multiple countries, including understanding local sales tax rules and rates.
  • Strong Excel skills, including advanced functions such as lookup functions, text string modification, and nested IF statements.
  • Customer-focused mindset and excellent communication skills.

About Us:

Servify is a leading provider of innovative solutions for enterprise customer support. Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients.



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