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Professional Opportunities for US Voice Process

2 weeks ago


Mumbai, Maharashtra, India beBeeOpportunity Full time ₹ 2,00,000 - ₹ 2,40,000
Job Title: Associate - US Voice Process

We are seeking a highly skilled and motivated individual to join our team as an Associate - US Voice Process. This role involves interacting with clients from North America, resolving their queries regarding healthcare and insurance.

Key Responsibilities:
  • Receive inbound calls from North American clients and respond to their queries
  • Utilize strong communication skills to articulate clearly and confidently
  • Display active listening skills to understand customer concerns
  • Resolve issues efficiently and ensure customer satisfaction
Requirements:
  • Minimum qualification: Graduate in BA or 12th Pass (HSE)
  • Excellent verbal communication skills in English with a neutral or US accent
  • Ability to work night shifts or rotational shifts to match US time zones
Benefits:
  • One side cab provided
  • Rotational offs
Skills and Competencies:
  • Communication Skills: Excellent verbal communication in English
  • Listening Skills: Strong active listening skills
  • Customer Service Orientation: A natural inclination to help people
  • Problem-Solving Skills: Ability to think quickly and provide logical solutions
  • Patience & Empathy: Remaining calm and understanding even with frustrated or upset customers
  • Multitasking Ability: Handling multiple calls and data entry tasks efficiently
  • Adaptability: Comfort in working night shifts or rotational shifts