Customer Service Executive- International Voice Process

4 weeks ago


Mumbai, Maharashtra, India TP Full time
Job Title: Customer Service Executive – International Process

Location: Malad (West/East), Mumbai

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

- Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).
- Address customer queries, complaints, and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and follow-up actions.
- Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
- Escalate unresolved issues to higher authorities when required.
- Stay updated with product knowledge, system updates, and standard procedures.
- Adhere to company policies and quality standards at all times.

Key Requirements:

- Education: Minimum HSC / Graduate in any discipline.
- Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
- Communication Skills: Excellent verbal and written English communication is a must.
- Willingness to work in night shifts and rotational shifts.
- Good computer skills (MS Office, email, CRM tools).
- Ability to handle pressure and multitask effectively.
- Customer-focused with a problem-solving attitude.

  • Navi Mumbai, Maharashtra, India beBeeSupport Full time US$ 18,000 - US$ 36,000

    Customer Support Representative Job DescriptionWe are seeking a dynamic and customer-focused individual to join our team as a customer support associate.Handle and resolve customer queries effectively and efficiently through voice-based interactions.Provide excellent service and ensure high-quality communication with international customers.


  • Navi Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionHiring for Broadband Voice SupportProcess: International Broadband / Technical Support (Voice & Chat)Location: [Malad ]Salary: 22,000 30,000 (Take Home) + Performance IncentivesJob Role:- Handle inbound & outbound customer queries via voice and chat.- Assist customers with broadband, connectivity & account-related issues.- Provide accurate...


  • Mumbai, Maharashtra, India TP Full time

    Job Title: Customer Service Executive – International ProcessLocation: Malad- MumbaiJob Type: Full-timeShift Timings: Night Shift / Rotational Shifts (as per international time zones)Job Summary:We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be...


  • Mumbai, Maharashtra, India beBeeOperations Full time

    Role: ManagerLocation: Mumbai, India (Chandivali)We are seeking an experienced professional for the position of Customer Service Operations Manager. The ideal candidate should have a minimum of 12 years of relevant experience in BPS Voice/Non Voice processes.Key Responsibilities:Leadership and Team ManagementLead and manage a team to ensure operational...


  • Navi Mumbai, Maharashtra, India Credicus Business Services Full time

    Job DescriptionWe are seeking a dedicated Email (Customer Service/non-voice) Process Executive to join our team in India. The ideal candidate will be responsible for handling customer inquiries and providing support via email communication. This role is suitable for individuals with 0-5 years of experience who are passionate about delivering exceptional...


  • Navi Mumbai, Maharashtra, India beBeeHiring Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Kotak 811 Voice Process TelecallerOverview: As a telecaller in our voice process, you will be responsible for handling customer queries and providing support through voice calls.Key Responsibilities:Handle customer inquiries with good communication skills in Hindi and average English proficiency.Provide assistance and support to customers via...


  • Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionCustomer Service Executive (Voice Process)Consultancy:Vibrantzz Management ServicesLocation:Malad / PowaiSalary:1. Experienced: 27,000 - 42,000 in-hand2. Freshers: Up to 25,000 in-hand(Salary based on total years of experience and last drawn salary)About the Role:Are you passionate about customer service and looking for an exciting career in...

  • Inbound Voice Process

    3 weeks ago


    Mumbai, Maharashtra, India Top Tier service based organization Full time

    Job Title: Inbound Voice Process - US HealthcareLocation: Airoli (Mumbai) Job Description: We are hiring for the Inbound Voice Process in the US Healthcare domain. If you're a graduate or HSC pass with excellent communication skills and are looking to start or build your career in a dynamic BPO environment, this is your opportunity Eligibility Criteria:...


  • Mumbai, Maharashtra, India Lisa HR Consultancy Full time

    Job Role Responsibilities Handle inbound outbound customer queries over voice calls for international clients Deliver excellent customer service with clarity patience and professionalism Resolve customer issues efficiently escalating unresolved queries as needed Maintain updated records of customer interactions in internal systems ...


  • Navi Mumbai, Maharashtra, India Varda HR LLP Full time

    Job DescriptionCustomer Service Executive (Voice process)Position: Customer Service ExecutiveAge : 19 to 50 Jobdescription : Resolving customer queries.Providing accurate information to customers.Eligibility Criteria :Descent English communication.Willing to work in Voice customer service process.BPO experience would be an added advantage. HSC Freshers can...