Technical System Support Specialist

1 day ago


India beBeeSupport Full time US$ 90,000 - US$ 1,20,000

Job Overview:

A skilled System Support Specialist is needed to work with our team. This individual will be responsible for managing support tickets and resolving issues across various systems.

Key Responsibilities
  • Manage and monitor support tickets via ticketing systems.
  • Troubleshoot and resolve issues related to database systems, integration flows, and automation processes.
  • Meet defined Service Level Agreements (SLAs) for incident response and resolution.
System Monitoring & Maintenance
  • Perform regular health checks and performance monitoring of applications and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
Shift & Availability
  • Work in rotational shifts, including off-hours and weekends as required.
Documentation & Knowledge Sharing
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
Compliance & Security
  • Ensure all activities comply with organizational security standards.
Required Skills & Qualifications
  • Experience with database systems: SQL Server, Aurora PostgreSQL, DynamoDB, BigQuery.
  • Knowledge of automation tools and workflows.
  • Strong analytical thinking and problem-solving skills.
Preferred Experience
  • 5–10 years of experience in production application support roles.
  • Experience working with global teams and enterprise clients.
What We Offer
  • Opportunity to work with cutting-edge technologies.
  • Flexible work arrangements and a supportive environment.


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