Service Delivery Leader

20 hours ago

Jaipur, Rajasthan, India beBeeManagement Full time ₹ 15,00,000 - ₹ 25,00,000
Senior Services Manager

Role:

Our team seeks an experienced and highly motivated Senior Service Manager to oversee and manage our service operations, ensuring timely and efficient delivery across electrical and mechanical systems.

The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock management.

  • Key Responsibilities:

Service Operations Management: Lead day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.

  • Maintain a strong focus on minimizing breakdowns and optimizing TAT (Turnaround Time) for service requests and repairs.

Breakdown Management & TAT Optimization: Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.

  • Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.

Subcontractor & Vendor Management: Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.

  • Monitor subcontractor performance, ensuring they meet required standards and timelines.

Spare Parts & Stock Management: Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.

  • Coordinate with the procurement team for timely replenishment of critical stock items.

MIS Reporting: Develop and maintain regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.

Team Leadership and Communication: Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.

  • Foster a culture of collaboration, communication, and continuous learning within the service team.

Customer Relations: Maintain strong relationships with customers, addressing any service-related issues or concerns.

  • Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.

Compliance & Safety: Ensure all service operations comply with company policies, industry standards, and safety regulations.

  • Conduct regular safety audits and training sessions for service staff.

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