Key Customer Service Representative

2 weeks ago


Pushkar, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Support Professional

Job Summary:

This role involves providing exceptional customer service and support to clients across various domains, including billing, sales, and logistics. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring seamless communication throughout the process.

  • Billing: Responsible for managing all billing activities in accordance with E-Invoicing rules.
  • Sales Support: Provides assistance to the sales team during their absence and handles customer queries on GST, e-waybill, and insurance.
  • Customer Coordination: Oversees dispatch schedules, delivery timelines, and updates, ensuring timely sharing of invoices, payment details, and required documents.
  • Sales & Finance: Issues Proforma Invoices and follows up on payments, handles PDCs, and supports finance with reconciliation.
  • Warehouse & Dispatch: Sends approved invoices for dispatch and coordinates sample dispatch and maintains logs.
  • CHA & Customs: Liaises with CHA for import/export clearance and shares required documents, tracks, and updates clearance status.
  • Head Office: Requests stock, confirms inventory, and handles urgent escalations.

Required Skills and Qualifications:

To succeed in this role, you should possess:

  • 5-10 years of experience in customer support and GST invoicing.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits:

This position offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:

As a valued member of our team, you will have access to ongoing training and support to ensure your continued success in this role.



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