
Customer Service Representative
2 weeks ago
Customer Service Representative Job Overview
We are seeking a skilled and adaptable Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service.
About the RoleThis is a fantastic opportunity for someone who enjoys working with people, resolving problems, and providing solutions. The ideal candidate will possess excellent communication skills, both verbal and written, in English, Hindi, and Kannada.
- Main Responsibilities:
- Respond to customer inquiries via phone, email, or chat support.
- Analyze customer issues and provide timely and professional solutions.
- Collaborate with internal teams to resolve customer complaints and improve overall customer experience.
- Meet or exceed performance metrics and key performance indicators (KPIs).
- Develop and maintain strong relationships with customers through regular communication and issue resolution.
- A bachelor's degree in any field or equivalent experience.
- Minimum 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills in English, Hindi, and Kannada.
- Ability to work independently and handle multiple tasks simultaneously.
- Basic knowledge of MS Excel and other productivity tools.
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