
Business Operations Manager
4 days ago
This position requires a strong leader with excellent communication skills and experience managing a team of 15+ individuals. The successful candidate will have a deep understanding of accounting and insurance principles.
Key Responsibilities:- Process & Stakeholder Management:
- Deliver and manage KPIs and metrics in line with prescribed targets
- Prioritize and organize work according to business priorities
- Develop an in-depth understanding of technical aspects of processes
- Drive process improvements within the team for improved efficiency, client experience, or better risk controls
- Periodic review of process risks and ensure adequate controls are in place
- Meet with stakeholders to discuss process-related challenges and opportunities
- Work with relevant stakeholders for effectively resolving escalations
- Lead projects/tasks E2E in coordination with onshore stakeholders
- Resource Planning:
- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle
- Ensure contingency planning is in place for critical resources
- People Management/Development:
- Setting appropriate goals and expectations for the team and conducting regular progress reviews
- Work closely with individuals and groom them to their full potential
- Assessing and developing competency levels to ensure team members have the expertise needed to add value to the business
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance
- Conduct 1-1 and team meetings in line with Operational Engagement Framework
- Managing attrition and absenteeism in the team
Requirements:
Skills: Accounting, Insurance, Communication, Leadership
Qualifications: Strong understanding of accounting and insurance principles, Excellent communication skills, Experience managing a team of 15+ individuals
Competencies: Focusing on Clients, Working in Teams, Driving Excellence, Influencing Stakeholders, Developing Talent
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