Business Operations Manager

4 days ago


Kurnool, Andhra Pradesh, India beBeeLeader Full time ₹ 60,00,000 - ₹ 1,00,00,000
Team Leader Billing/Accounting

This position requires a strong leader with excellent communication skills and experience managing a team of 15+ individuals. The successful candidate will have a deep understanding of accounting and insurance principles.

Key Responsibilities:
  • Process & Stakeholder Management:
    • Deliver and manage KPIs and metrics in line with prescribed targets
    • Prioritize and organize work according to business priorities
    • Develop an in-depth understanding of technical aspects of processes
    • Drive process improvements within the team for improved efficiency, client experience, or better risk controls
    • Periodic review of process risks and ensure adequate controls are in place
    • Meet with stakeholders to discuss process-related challenges and opportunities
    • Work with relevant stakeholders for effectively resolving escalations
    • Lead projects/tasks E2E in coordination with onshore stakeholders
  • Resource Planning:
    • Forecasting and planning of resource requirements
    • Manage resources efficiently through peaks and troughs in the business cycle
    • Ensure contingency planning is in place for critical resources
  • People Management/Development:
    • Setting appropriate goals and expectations for the team and conducting regular progress reviews
    • Work closely with individuals and groom them to their full potential
    • Assessing and developing competency levels to ensure team members have the expertise needed to add value to the business
    • Proactive identification of performance issues. Creating action plan and coaching them to improve performance
    • Conduct 1-1 and team meetings in line with Operational Engagement Framework
    • Managing attrition and absenteeism in the team

Requirements:
Skills: Accounting, Insurance, Communication, Leadership
Qualifications: Strong understanding of accounting and insurance principles, Excellent communication skills, Experience managing a team of 15+ individuals
Competencies: Focusing on Clients, Working in Teams, Driving Excellence, Influencing Stakeholders, Developing Talent



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