Strategic Operations Lead

5 days ago


Bengaluru, Karnataka, India Edge Executive Search Full time
About the Role

The successful candidate will be responsible for overseeing service delivery for a portfolio of high-value clients across India and international markets.

Key Accountabilities
  • Develop and implement strategies to drive business growth and improve customer satisfaction.
  • Lead cross-functional teams to deliver projects on time, within budget, and to the required quality standards.
  • Analyze operational performance and identify areas for improvement.
Requirements
  • At least 5 years of experience in a service delivery management role, preferably in IT or telecom sectors.
  • Strong understanding of financial and operational KPIs, SLA management, and service performance monitoring.
  • Excellent communication and leadership skills, with the ability to manage client relationships and lead cross-functional teams effectively.
Remuneration Package

Estimated salary: ₹1,200,000 - ₹1,800,000 per annum.



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